
The customer service agent told me that I had to call from home so that they can run diagnostic tests on the line which I know is not mandatory because the last customer service agent submitted a trouble ticket for me without doing that. I told the guy that I had taken both of my modems outside and plugged them in to the pedestal and tried them with different phone cords and nothing worked. I knew it was not my problem. The last time the internet went out it was caused by someone cutting the cable with a road grader so I knew there was a good chance that this problem would get resolved, it was just a question of how long it would take.
But since the robot man and the customer service agent were so annoying and unhelpful I looked in to switching to Verizon. I was about to do it but Verizon requires a 2 year contract in order to get any discount on the modems and a $35 activation fee. And I looked up some reviews and there were some unfavorable ones that made me worry that I might not get a good connection in this rural area. I was concerned enough to give Qwest more time to fix the problem and when I came home today the internet was back up. I wish there was some way for Qwest to notify its customers that there is a problem in the area so that we aren't left wondering. I don't want to call the help number and listen to the robot man if I don't absolutely have to!
Anyway, it is good to be connected once again. 3 1/2 days without the internet is too long.
2 comments:
I don't suppose they would credit your bill for 3 1/2 days?
No, I would have had to have complained the first day.
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