He looked at the problem and I said that upon further inspection I didn't think the chewed wire was the problem because the wire was actually coming from the outside service to the box not from the box into the house like I first thought. He looked at it and switched some wired around and then said to go try an indoor phone jack. I still didn't get anything and it turns out that not only was the wire chewed (which was the least of the problems), the phone jack in the kitchen was bad, and there is a problem from the alley to my house. He said that he doesn't know how I was getting internet service at all.
He ran a temporary line from the alley through my yard and other repairmen will come back in 45 days to fix the alley problem. They need a backhoe and a digging permit. That's ok with me because he changed out my bad jack so all of my house jacks work and I was able to move my modem out of my bathroom. The modem is in the dining room now which is where my mom's computer is that needs to be hooked to the modem directly.
I mentioned the fiasco I had calling Century Link and he said that the outsourcing contract will expire this year and that even he gets frustrated and will hang up if he gets an outsourced agent.
In other news, I bought a piece of plywood for my nephew's loft bed so that is all taken care of. Now we just need to get it more organized in there. My mom and I spent a lot of time trying to organize and condense the boxes in the living room. We put all of the Christmas ornaments and boxes of family photos behind the couch and I set up my TV and attempted to clean off a portion of the couch so that it is a usable space again. I thought we would have to use the whole living room for storage but it looks like we will be able to use the room after all.